**Preorder information**
We will still ship items as soon as the collection or item becomes available (usually within 1-2 weeks). Once your order is sent you will receive a confirmation email. If you have additional questions, please contact us!
if our item is out-of-stock check in again within the week to see if it’s restocked or up for preorder again!
**Around the holiday please make sure to order ahead of time to ensure your items get to you for the holidays 🤍
Available Shipping Services
We use USPS and UPS to ship your packages & shipping is calculated at checkout depending on location and weight.
We provide free standard shipping on orders $75+ OR free priority shipping on orders $200+
Otherwise shipping is the customers responsibility.
We pay for return shipping!
Returns
At Rose & Aster, we want you to love your pieces. If something doesn’t work out, you can return it for a full refund within 7 days of delivery-and shipped within 3 days of approval.
Return labels are super easy — just request one and we’ll email it right to you. We pay for the return label! 🤍
For more information, please contact us at hello@roseandaster.com or click the link to our return policy
Non-Returnable Items: The following items are final sale and cannot be returned:
- Discounted items with a discount of 20% or more
- Jewelry
- Accessories
- Rose & Aster Merch
Late Returns: Items shipped back outside of the 3-day return window (after approval) will be returned to the sender.
Shipping
exchanges
We accept exchanges! Just start a return + email us your order number and the size you would prefer! We will inspect your return item and notify you when your exchanged item has been sent! 🤍
Cancellations
- Email hello@roseandaster.com as soon as possible.
- We can make cancellations before the items are processed (brought to shipping carrier).
- If your item(s) have been processed, then initiate a return when you receive the item and we will provide a refund once we have received the item back.
Please Note:
We are available during standard business hours, Monday through Friday (MST) - weekends are for rest and relaxation with family (but I am always checking my emails)!
Estimated delivery dates are just that - estimates! They might shift a little during sales, holidays, or other busy times.