Refund policy

At Rose & Aster, we want you to love your pieces. If something doesn’t work out, you can return it for a full refund within 7 days of delivery-and shipped within 3 days of approval.


Return labels are super easy — just request one and we’ll email it right to you. We pay for the return label! 


For more information, please contact us at hello@roseandaster.com or click the link to our return policy

Return Timeframes:

  • Initiation: Returns must be initiated within 7 days of delivery.
  • Shipping: You have 3 days to ship the item back after your return is approved.
  • Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.

Non-Returnable Items: The following items are final sale and cannot be returned:

  • Discounted items with a discount of 20% or more
  • Jewelry
  • Accessories
  • Rose & Aster Merch

Late Returns: Items shipped back outside of the 3-day return window (after approval) will be returned to the sender.

Condition of Returned Items: To be eligible for store credit, items must be returned in their original condition:

  • Clothing must be unworn, in original condition, and returned in its original packaging with all items included.
  • Free of excessive human or animal hair
  • Free of smoke smell
  • Free of makeup marks or smears (items returned with these issues may not receive full credit)

Denied Returns & Restocking Fee:

  • If returned items do not meet these requirements, the return may be denied.
  • We reserve the right to decline a return for any reason (e.g., if the item shows signs of wear or damage)
  • If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.

Damaged Items:

  • If you receive a damaged item, please contact customer care at hello@roseandaster.com within 3 days of receiving the item.
  • Include a photo of the damage in your email.
  • If we are not notified within 3 days, the item will no longer qualify for a return or replacement.

Important Considerations:

  • Rose & Aster is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing by the customer.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
  • If you receive an email that your item was damaged upon return arrival, you have the option to buy another shipping label to get the item back.